This guide will focus on how various energy suppliers can provide assistance if you are having difficulties paying your bills.
EDF
WARM HOME DISCOUNT SCHEME
Warm Home Discount: This is a £140 payment towards the costs of your energy and it is coordinated and managed by your energy supplier.
Please visit edfenergy.com for further information.
EDF CUSTOMER SUPPORT FUND
The Customer Support Fund awards grants to you if you are in a vulnerable situation.
Please visit edfenergy.com for further information on how to apply for these grants
PRIORITY SERVICES
The Priority Services Register is a free support service to help people in vulnerable situations. Energy suppliers and network operators offer it. Each keeps their own register. You need to contact your energy supplier or network operator to get on it. (Ofgem)
Please visit edfenergy.com for further information.
DEBT HELPLINE
EDF have partnered with to support people with independent and impartial advice on debt and money management issues
There is a priority service tool https://www.edfenergy.com/for-home/help-support/personalised-support-service/digital-tool or you can get support using their live chat services
INCOMEMAX
EDF Energy has teamed up with IncomeMAX, a social enterprise that helps people to maximise their household income. If you’re struggling to pay your household bills because you live on a low income, even if you’re working, please visit https://www.edfenergy.com/
FUEL DIRECT / THIRD PARTY DEDUCTIONS
You can pay off some of your debts using certain benefits. The DWP will assign a portion of your benefits each week to cater for your debts and ongoing costs.
You can join the scheme through EDF if you:
have an EDF energy account
are in debt of £71 and more
is unable to pay by direct debit or have a prepayment meter installed
You should also be on or more of these benefits:
- Universal Credit
- Jobseeker’s Allowance
- Employment and Support Allowance
- Income Support
- Pension Credit
Please visit edfenergy.com for further information
